SHOP SHUTDOWN TEMPORARILY - EXPLANATION
Posted by Karen Cruz on
Hi everyone,
If you follow us on Instagram, then you already know what this Blog post is going to be about.
Unfortunately, we are shutting down the shop temporarily due to medical issues that need to be addressed before we continue and open up shop again.
It is not easy admitting that we need help or confessing to our online audiences about what is going on with us.
However, we owe our current supporters an explanation and we are here to be open and honest about what is going on at KaiVenture Bags:
Kai & I both suffer from PTSD.
Unfortunately, our symptoms got worse after our tragic family loss.
Things escalated and we decided to take a break from each other and the business to seek medical intervention for our PTSD.
I refunded a few old orders. If you'll like a refund or to retract your refunded ticket, let me know. I can reverse it easily.
If you'll like a refund and haven't received one already, send me an email and I'll take care of you.
If you guys are willing to wait, we will complete the orders when the shop opens back up within 2 weeks. Expect a 2 business week delay.
We firstly want to thank everyone who reached out to us for their kind words of encouragement! Thank you! Thank you to all our supports who still continue to support our dream!
Hope everyone has a wonderful day!
Love,
Karen